Case Study: Host & Stay achieves £1M revenue and 10x growth with Guesty

How This Brother-Sister Duo Broke £1 Million in Half the Time & Grew Their Revenue 10X with Guesty

Host & Stay, founded by Dale Smith with his sister Emily, grew out of a successful holiday home in Saltburn into a property management business. While managing 10 listings they spent 3–4 hours per day on manual reservation entry and logging into multiple OTAs because their PMS lacked channel integrations, a unified messaging system, robust reporting, task management and a strong API — limitations that blocked their ability to scale. They chose Guesty as their new PMS.

Guesty delivered an Open API, Channel Manager, Unified Inbox and Task Management that automated workflows, centralised communications and allowed integrations with third‑party tools and their direct website. Since switching to Guesty, Host & Stay grew from 10 to over 50 listings (projected 75–100 by Dec 2019), eliminated those 3–4 daily manual hours, expanded to 9 distribution channels, collects about 20% of bookings commission‑free via their site, and reached roughly £1 million in booking revenue (10x growth), while preparing to franchise into four regions and scale by ~500 more listings.

Host & Stay

Dale Smith

Chief Executive Officer