Case Study: Neat Suites achieves a 100% Airbnb response rate with Guesty

How Kentucky’s Neat Suites Were Able to Shoot Up Their Airbnb Response Rate to 100% While Scaling Their Business

Neat Suites, a fast-growing property management company in Northern Kentucky and Greater Cincinnati, needed a better way to handle the heavy volume of guest messages and after-hours support across its unique short-term rentals. The team was spending far too much time on communication, making it difficult to maintain response standards and work-life balance, even while using Guesty’s platform.

Guesty implemented its 24/7 Guest Communication Services to manage reservations, rules, and guest inquiries with a dedicated hospitality team. As a result, Neat Suites achieved a 100% Airbnb response rate and cut its average guest response time to 56.8 minutes, helping improve guest satisfaction, rankings, and overall sanity for the team.

Neat Suites

Ed Feldmann

Managing Partner