Case Study: Great Dwellings achieves over 90% workload reduction and rapid growth with Guesty

How Guesty Helped This Property Manager Grow & Cut Workload By Over 90%

Great Dwellings, run by Karl Scarlett, started as a side Airbnb operation but quickly became overwhelmed by constant guest inquiries and the need to be always available — a strain on his full‑time job and family time. Karl brought in Guesty, using their property‑management platform with white‑label guest communication and dedicated receptionist support to handle high‑volume messaging and availability demands.

Guesty implemented automated, white‑labeled guest communication and receptionist coverage, letting Karl reduce his workload from roughly 80 hours a week to about 4–5 hours a week (over a 90% reduction), grow from one unit to managing ten clients, and secure bookings months in advance while improving guest satisfaction and occupancy. Guesty’s solution enabled Great Dwellings to scale the business and regain work–life balance.

Great Dwellings

Karl Scarlett

Property Manager & Owner