Case Study: Harcourts South Coast achieves 40% more bookings and 20% higher occupancy with Guesty

How Guesty Helped Harcourts South Coast’s Short-Term Rentals Division Boost Bookings By 40% & Occupancy by 20% – All In Less Than A Year

Harcourts South Coast, a long-established Australian real estate firm with a holiday rental division managing 260+ vacation properties, faced rising demand and growing owner onboarding that outpaced their manual processes. After testing options, they selected Guesty in 2019 to provide a scalable property management system that could automate time‑consuming tasks and centralize guest and owner communications.

Guesty implemented its platform—primarily Automation Tools, the Unified Inbox, the Payment Module and integrations from its Marketplace—to automate workflows, secure payments, and capture every lead through centralized messaging. As a result, Harcourts South Coast saw bookings rise 40% and occupancy increase 20% (with a 70% year‑over‑year jump in July 2020), reduced financial risk, and reclaimed staff time to focus on owner relations and growth.

Harcourts South Coast

Inge Dellaert

Holiday Rental Administrator