Case Study: QuickStay achieves streamlined guest communications and scalable five-star service with Guesty

How Guesty helped a fast-growing property management company streamline guest communications

QuickStay, a Toronto-based luxury short-term rental management company founded by Anton Zilberberg and Ela Mezhiborsky, faced rapidly growing guest-support demands as it processed 6,000+ reservations and hosted over 15,934 guests in three years. To maintain the personal, high-touch communication that defines its brand without expanding headcount, QuickStay turned to Guesty’s platform and communication automation tools.

Guesty implemented auto messages, saved replies, auto-responses and auto-reviews so QuickStay’s small team could standardize workflows, improve response times and focus on personalized guest care. The result: the company scaled from 4 to 90 properties while sustaining five-star service, reducing hiring pressure, automating routine outreach and enabling upsells like paid parking and welcome extras — all powered by Guesty.

QuickStay

Anton Zilberberg

Chief Executive Officer & Co-Founder