Case Study: Shannon Springs Hotel boosts guest feedback and TripAdvisor reviews with GuestRevu Limited

The feedback that Shannon Springs Hotel's management get through GuestRevu helps them to reach their goals

Shannon Springs Hotel, a three-star property near Shannon International Airport, needed a better way to collect honest guest feedback, understand online reviews, and compete more effectively for corporate travelers. Manual review scanning was taking too much time, and the hotel lacked the insight needed to identify where it could improve and move closer to its four-star potential.

GuestRevu Limited implemented an automated guest feedback and online reputation management solution, integrated with Guestline’s Rezlynx PMS and TripAdvisor. The hotel now sends automated post-stay surveys, monitors direct and online feedback from one dashboard, and compares competitor review scores. As a result, Shannon Springs Hotel saved time, gained a clearer view of guest experience, and increased TripAdvisor reviews by 253% with average ratings 12% higher than organic reviews.

Shannon Springs Hotel

Lisa Glynn

Sales & Marketing Manager