Case Study: Cotswold House Hotel & Spa improves guest feedback and online reputation with GuestRevu Limited

The daily routine at Cotswold House Hotel & Spa is incomplete without GuestRevu

Cotswold House Hotel & Spa, a Bespoke Hotels property in Chipping Campden, needed a better way to manage guest feedback, monitor competitors, and keep on top of its online reputation. Maintenance issues were sometimes appearing in online reviews, while gathering feedback in person and comparing performance across platforms like Booking.com, Facebook, Twitter, and TripAdvisor was time-consuming and inconsistent. GuestRevu Limited provided the hotel with a guest feedback and reputation management solution, including competitor tracking and TripAdvisor integration.

With GuestRevu Limited, Cotswold House Hotel & Spa was able to quickly collect actionable guest feedback, address maintenance issues before they surfaced online, and save time monitoring both competitors and reviews. The hotel saw more frequent and more positive TripAdvisor reviews, improved rankings, and a more motivated team using the feedback to improve service. Craig Webb, the GM, said the speed and volume of feedback have been key since implementing GuestRevu.

Cotswold House Hotel & Spa

Craig Webb

General Manager