Case Study: The Cottage Hotel boosts guest reviews and website credibility with GuestRevu

The Cottage Hotel boosts online reviews by 63% with GuestRevu

The Cottage Hotel, a 3-star seaside retreat in Devon, faced challenges in standing out in a competitive market and manually capturing the volume of positive guest feedback received across multiple platforms. The hotel also struggled to efficiently attend to this feedback during busy periods. They implemented GuestRevu to automate the process of gathering and managing reviews.

Using GuestRevu's API and post-stay email prompts, the hotel automated review collection. GuestRevu's sentiment analysis helped the hotel efficiently target resources to improve guest experiences. The solution resulted in a 63% increase in online reviews and a 430% rise in overall guest feedback, which is now displayed on their website as powerful marketing material.

The Cottage Hotel