Case Study: Tara Lodge improves guest feedback and online reputation with GuestRevu

Tara Lodge builds better guest relationships with the help of GuestRevu’s feedback solutions

Tara Lodge, a long-established hotel in Belfast, was highly focused on maintaining its #1 TripAdvisor position, but its feedback process was manual, time-consuming, and limited mostly to TripAdvisor. Working with GuestRevu Limited, the team also found they were missing smaller guest issues and not giving enough attention to other review platforms such as Booking.com.

GuestRevu Limited provided Tara Lodge with a consolidated guest feedback and online reputation management solution, integrated with Guestline’s Rezlynx PMS and supported by TripAdvisor Platinum Partnership benefits. The result was a more seamless workflow, less manual admin, stronger guest relationships, better insight into trends, and improved online performance, including a rise in Booking.com ranking from 9.3 to 9.4 and better TripAdvisor review results.

Tara Lodge

Sinéad Tierney

General Manager