Case Study: Portmeirion Village saves time and improves guest feedback with GuestRevu

Portmeirion Village has more time to action feedback, thanks to GuestRevu

Portmeirion Village, a unique North Wales visitor destination with accommodation, restaurants, and attractions, needed a better way to understand guest feedback and manage online reputation. Before working with GuestRevu Limited, the team relied on paper comment cards that were rarely analysed, struggled to collect and respond to online reviews efficiently, and needed a way to communicate with visitors in both English and Welsh.

GuestRevu Limited implemented a consolidated guest feedback and reputation management platform integrated with Guestline’s Rezlynx PMS, including questionnaires, multi-property reporting, and instant review alerts. The result was less time spent processing feedback and more time improving service, better review response tracking across departments, and a 569% increase in TripAdvisor review volume, alongside an 8% rise in direct referral clicks and a 98% increase in special offer clicks from TripAdvisor.

Portmeirion Village

Gareth Jones

General Manager & Revenue Supervisor