Case Study: Oceana Beach and Wildlife Reserve saves time and benchmarks guest experience with GuestRevu Limited

Oceana Beach & Wildlife Reserve use GuestRevu to benchmark their experience against similar properties

Oceana Beach and Wildlife Reserve, part of the Mantis Collection in South Africa, wanted a better way to manage its online reputation and gather more detailed guest feedback. The team needed a flexible survey tool to ask about specific parts of each stay, compare guest experience with similar properties, and reduce the manual work involved in tracking reviews. GuestRevu Limited provided the feedback and reputation management platform used to meet these needs.

GuestRevu Limited implemented fully customisable questionnaires, a consolidated dashboard for direct and online feedback, and benchmarking across both group properties and external competitors. As a result, Oceana Beach and Wildlife Reserve saved time through automated review collection, generated more guest conversations and TripAdvisor reviews, and gained clearer insight into performance by department. The hotel now uses weekly reporting to track key scores such as NPS, overall satisfaction, and value for money, helping it fine-tune the guest experience.

Oceana Beach And Wildlife Reserve

Chris Roberts

General Manager