Case Study: Murrayshall Country House Hotel & Golf Club boosts guest feedback and confidence with GuestRevu

Murrayshall Country House Hotel & Golf Club - Customer Case Study

Murrayshall Country House Hotel & Golf Club, a historic country house hotel and golf club, needed a better way to understand guest expectations and improve confidence in its guest experience after significant renovation. The team was relying on old-fashioned paper feedback methods and only occasionally checking online review sites, which made it difficult to get useful insights, identify trends, or keep staff motivated. GuestRevu Limited provided the direct guest feedback and online reputation management solution, along with Guestline PMS integration.

With GuestRevu Limited, Murrayshall was able to automate survey collection, drill down into guest feedback, and combine survey responses with online reviews in one dashboard. The hotel saw 358% more reviews and an 11% increase in average rating for jointly collected reviews, while also improving team ownership, operational decision-making, and staff motivation through more visible, actionable feedback.

Murrayshall Country House Hotel & Golf Club

Kevin Keenan

General Manager