Case Study: Good Hotel boosts guest feedback and TripAdvisor ratings with GuestRevu

Good Hotel London use the feedback that it gets from GuestRevu to further its social causes

Good Hotel London, a floating hotel focused on social impact and guest education, needed a better way to gather honest feedback, understand guest sentiment, and spend less time manually checking review sites. The hotel worked with GuestRevu Limited and its cloud-based direct guest feedback and online reputation management solution, integrated with Mews PMS and TripAdvisor, to bring guest insights into one simple system.

With GuestRevu Limited, Good Hotel London improved communication with guests, gained clearer analytics, and used feedback to refine its storytelling and service approach. The impact was strong: the hotel received over 150% more TripAdvisor reviews, with ratings averaging 8% higher than organically received reviews, while staff became more motivated and better able to target new guests who needed more context about the hotel’s concept.

Good Hotel

Liutauras Vaitkevicious

General Manager