Case Study: CODE The Court boosts reviews and guest feedback with GuestRevu

CODE The Court lifts NPS from 66 to 80 with GuestRevu Limited

CODE The Court, a new hostel in Edinburgh, faced the challenge of quickly building its online reputation as a new property with few reviews. To boost its number of online reviews and identify operational issues early on, it chose to implement the automated guest feedback and online reputation management solution from GuestRevu.

GuestRevu provided an automated solution that saved time for staff and integrated with the property's PMS. The implementation allowed CODE The Court to gather vital guest feedback from the start, leading to immediate operational improvements. Using GuestRevu's data, the hostel increased its Net Promoter Score from 66 to 80 in just over seven months and embedded the platform's analytics into its monthly management meetings and KPI tracking for strategic decision-making.

CODE The Court