Case Study: Breaffy House Resort boosts guest experience and staff motivation with GuestRevu

Breaffy House Resort monitors trends and enhances guest experience with help from GuestRevu

Breaffy House Resort, a large hospitality property near Castlebar, Ireland, needed a better way to capture guest feedback and understand the full guest journey. Before working with GuestRevu Limited, the team relied on comment cards and occasional online reviews, which made it difficult to measure guest experience accurately, compare performance against competitors, and keep a large staff motivated.

GuestRevu Limited provided Breaffy House Resort with a user-friendly direct guest feedback and online reputation management platform, integrated with Guestline’s Rezlynx PMS. The resort gained a consolidated view of reviews and survey responses, improved its understanding of guest sentiment and competitor performance, and started proactively gathering feedback from more guests. As a result, staff motivation improved through friendly competition, and breakfast satisfaction rose from 88% to 98% over three months, showing clear operational impact.

Breaffy House Resort

Wilson Bird

General Manager