Case Study: Breaffy House Resort enhances guest experience with GuestRevu

Breaffy House Resort boosts breakfast satisfaction from 88% to 98% with GuestRevu

Breaffy House Resort, a large 4-star resort in Ireland, faced challenges in consistently measuring guest satisfaction and online reputation. They relied on sporadic comment cards and online reviews, which made it difficult to track performance against competitors, understand guest booking journeys, and motivate their large team of 230 staff. To address this, they implemented a solution from GuestRevu.

GuestRevu provided a direct feedback and online reputation management solution integrated with the resort's PMS. This allowed Breaffy House to proactively gather guest feedback, monitor trends across all review sites on a single dashboard, and understand their competitive standing. The results included a dramatic improvement in staff motivation through friendly competition and measurable service improvements, such as raising breakfast satisfaction scores from 88% to 98%. GuestRevu became an integral daily management tool for the resort.

Breaffy House Resort