Case Study: CMA Awards reduces queue times and improves security with Guest Manager

CMA Awards - Customer Case Study

The CMA Awards, an invite-only event for a major country music awards show, faced significant challenges with its manual check-in process using paper and Excel, which caused delays and struggled to maintain the event's exclusivity. They partnered with Guest Manager to find a solution that would provide secure and fast check-in for their 2,500 attendees using barcode scanning technology.

Guest Manager's solution involved generating unique barcodes for tickets and integrating them into the event's custom designs. The CMA Awards used Guest Manager's software to manage guest assignments and rented iPad scanners to validate tickets onsite. This implementation by Guest Manager improved security, significantly reduced queue times, and provided the client with detailed attendance reports. The event has continued to use Guest Manager's services successfully for multiple consecutive years.

CMA Awards