Case Study: European Multiple-System Operator achieves seven-figure OPEX savings and improved NPS with Guavus Ops-IQ LiveOps

European MSO Slashes Operational Costs with Guavus-IQ Analytics

European Multiple-System Operator Company, a provider of triple-play services to millions of subscribers, needed to accelerate discovery and resolution of network issues to protect customer experience and reduce operating expenses. To meet that goal it engaged Guavus to deploy Ops-IQ / LiveOps, aiming to use automation and analytics to improve NPS while lowering OPEX.

Guavus implemented Ops-IQ LiveOps after a five-month proof-of-value, unifying data silos and using machine learning to correlate calls, tickets and network events for faster root-cause identification and automated actions. The deployment delivered measurable impact: annual OPEX savings in the “seven digits,” 4–7% OPEX savings from fewer truck rolls, 4–7% reduction in customer service calls, 5–8% fewer trouble tickets, and nearly a full-point increase in NPS.