Case Study: Town of Queensbury achieves $32,000 annual savings and streamlined, reliable payroll with GTM Payroll Services

Town of Queensbury - Customer Case Study

The Town of Queensbury had been processing payroll in-house since 2005, but by 2013 — with roughly 120 full‑time and 200 seasonal employees — the process had become costly, time‑consuming and error‑prone (buddy punching, missing paper timesheets, and weather-related pay disruptions). After their payroll clerk retired, the town selected GTM Payroll Services to outsource payroll and implement electronic time clocks and GTM’s online payroll/time‑and‑attendance platform, citing GTM’s local presence, dedicated account managers, and strong security.

GTM Payroll Services installed electronic time clocks, trained staff, and provided a single point of contact and an online approval workflow. The change eliminated paper timecards and buddy punching, cut time to approve adjustments from eight to four hours, reduced overall payroll processing (previously two full days), and produced an estimated $32,000 in annual savings; it also ensured employees are paid during storms and simplified compliance through automatic updates from GTM.

Town of Queensbury

Barbara Tierney

Budget Officer Town