Case Study: Capital District Youth Soccer League achieves reliable, responsive payroll support with GTM Payroll Services

Capital District Youth Soccer League - Customer Case Study

Capital District Youth Soccer League (CDYSL), a nonprofit founded in 1980 that supports 58 clubs within a 50‑mile radius of Albany and staffs a four‑person part‑time administrative office, struggled with a national payroll provider that sent mail to old addresses after office moves and provided slow, hard‑to‑reach support. To manage their biweekly payroll and administrative needs, CDYSL turned to GTM Payroll Services for payroll services and better customer support.

GTM Payroll Services assigned a dedicated Account Manager and support team to CDYSL, providing timely, hands‑on help that resolves errors immediately and handles the league’s small biweekly payroll with the same accuracy and efficiency as larger clients. As a result, CDYSL reports fast response times, fewer disruptions from misdirected communications, and confidence that anyone in the office can contact GTM and get issues fixed right away.

Capital District Youth Soccer League

Italo Carcich

League Operations Director