Case Study: a leading global telco boosts revenue and CX with Grypp Corp

Using Visualization to Improve CX and Increase Revenue

A leading global telco sought to improve revenue from its established outbound B2B program without altering its core data or contact strategies. To address this challenge, the company partnered with Grypp Corp to implement its technology to digitally enhance customer conversations.

Grypp's solution enabled advisors to share product information and value statements with customers in real-time during voice calls. Following a successful pilot, the technology was rolled out widely. This implementation by Grypp resulted in a 19% increase in conversion from dials, generating an additional $4.3 million in annual revenue. It also reduced average handle time by 6% and increased customer satisfaction scores by 13%.