Case Study: a largest online retailer achieves faster customer support and 100% agent adoption with Grypp Visualization

Largest Online Retailer - Customer Case Study

The customer, one of the largest online retailers in the US, faced challenges with its online order process, leading to increased calls where advisors struggled to help customers find and purchase products. Grypp Corp's partner deployed Visualization, powered by Grypp, to address this.

The solution allowed advisors to share product information and build baskets for customers in real-time. Grypp achieved a full integration of 80,000 products within 72 hours and saw 100% agent adoption in one week, resolving customer frustration without increasing average handle time.