Case Study: Major Media & Broadcasting Company surpasses revenue goals while protecting global reputation with Gryphon Networks

Major Media & Broadcasting Company Surpasses Revenue Goals While Protecting Global Reputation

Major Media & Broadcasting Company, a global audio entertainment leader reaching more than 100 million people through subscription and streaming services, relied on 10+ BPO partners and dozens of global call centers to convert free trials and drive subscriptions. Facing tens of millions of outbound calls per month, the company needed a platform- and carrier-agnostic solution that would guarantee unbiased compliance, enforce business rules, and provide full visibility into call activity without building an in-house dialing platform — so they engaged Gryphon Networks and its Gryphon platform.

Gryphon Networks implemented its CORE-to-EDGE solution: a centralized “CORE” governance layer holding compliance rules, EBR and IDNC lists, and an “EDGE” SaaS engine that screens outbound activity and captures sales activity at the point of dial. The Gryphon platform delivered real-time dashboards to validate lead saturation, penetration rates, and frequency metrics across the BPO network, provided third-party compliance validation for regulatory inquiries, reduced reliance on disparate providers, and helped the company protect its global reputation while surpassing revenue goals.