Case Study: Top 5 U.S. Health Insurance Carrier achieves 4% retention improvement and $5.6M revenue lift with Gryphon Networks' Sales Acceleration Platform

Health Insurance Company - Customer Case Study

Health Insurance Company, a Top 5 U.S. health insurer with more than 3,400 field sales personnel, needed a simple, mobile-friendly way to maintain compliant, personalized contact with hundreds of thousands of members while boosting retention and referrals. To meet this challenge they selected Gryphon Networks’ Sales Acceleration Platform, a cloud-based telephony solution and mobile app to capture agent activity and enforce member contact preferences across large territories.

Gryphon Networks deployed the platform on company‑issued iPhones to automatically record inbound and outbound calls, certify numbers for compliance, and let agents quickly tag call outcomes to populate CRM data. In nine months the program logged over 1 million calls to 600,000 members, delivered a 4% improvement in team retention versus a control group and $5.6M in incremental revenue (projected to scale to ~$30M annually), while improving customer service, loyalty and referral generation.