Case Study: National Indian Council on Aging achieves streamlined member management and operations with GrowthZone

National Indian Council on Aging - Customer Case Study

The National Indian Council on Aging (NICOA) is a 40‑plus‑year advocacy organization serving American Indian and Alaska Native Elders, a small staff supporting over 2,400 members and acting as a resource for 567 tribes. Their previous CRM was costly, overly complex, and required a dedicated administrator they didn’t have, so NICOA needed a simpler way to manage member data, events, communications, and fundraising.

NICOA selected GrowthZone for its affordability, user-friendly interface, and customization; a dedicated onboarding pro and ongoing customer support smoothed the transition. Members now experience easier event registration and clearer invoices/receipts, staff use pre-set reports for board decisions and operations, and NICOA is positioned to add features to grow non‑dues revenue, retention, and membership.

National Indian Council on Aging

Cheryl Archibald

Executive Assistant