Case Study: McDowell Chamber of Commerce achieves automated membership payments and stronger dues retention with GrowthZone (ChamberMaster)

McDowell Chamber of Commerce - Customer Case Study

GrowthZone’s ChamberMaster software has supported the McDowell Chamber of Commerce (Marion, NC) since 2015. Office Manager Kimberly Effler, a newer ChamberMaster user, wanted to improve dues retention by implementing automatic membership payments and building confidence with the platform’s tools.

GrowthZone’s Engagement Team (Melissa and Mia) led a focused, professional call that both set up auto-payments and guided Kimberly through mass emailing and report viewing. The hands-on coaching left her with stronger skills, streamlined payment capture, and high satisfaction with the team’s patient, compassionate support.

McDowell Chamber of Commerce

Kimberly Effler

Office Manager