Case Study: Securitas North America boosts client retention and employee retention with Growthspace

Securitas North America boosts client retention and employee retention 10.8% with Growthspace

Securitas North America, a major security services provider, faced a challenge with its leadership training. Their district managers needed industry-specific skill development to improve both employee and client engagement, but generic leadership programs were disconnected from the unique demands of security operations. They partnered with Growthspace for a precision skill development solution to address this.

Growthspace implemented an AI-driven expert matching system that connected leaders with coaches who understood the security industry. This solution integrated with their existing training and focused on practical skills. The results included Securitas achieving its best client retention in three years, a 10.8% increase in employee retention, and a 97.5% program recommendation rate from participants.

Securitas North America