Case Study: Pixartprinting scales multilingual customer communication with GrowthDot's Proactive Campaigns

How Pixartprinting scaled communication in 6 languages with Proactive Campaigns

Pixartprinting, a printing services company, faced challenges with manually sending proactive order updates across multiple languages. Their process was slow and relied heavily on their marketing department, creating delays. They turned to the vendor GrowthDot and its product, Proactive Campaigns for Zendesk, to solve this problem.

GrowthDot's solution enabled the support team to send fast, CSV-based bulk emails directly from their Zendesk platform. This provided the team with full autonomy, eliminating their dependency on marketing for daily campaigns. The result was significantly more efficient communication, improved productivity, and the ability to easily manage outreach in six different languages.

Pixartprinting

Paola Zanusso

Senior Agent