Case Study: MOIA achieves GDPR-compliant Zendesk ticket deletion with GrowthDot’s GDPR Compliance app

How MOIA automates ticket deletion in Zendesk with GDPR Compliance

MOIA, a public transport service company and part of Volkswagen, faced a challenge in maintaining GDPR compliance within its Zendesk help desk. Zendesk did not offer a cost-effective or flexible way to automatically delete support tickets based on the strict data retention periods required by German law, which would have involved significant manual work.

The vendor GrowthDot provided its GDPR Compliance app as the solution. The app allowed MOIA to easily set up custom, automated deletion rules for different types of ticket data. As a result, the process now requires no manual work, ensures full legal compliance, and provides the company with flexible deletion automations.

MOIA

Timo Perzel

Project/Process Manager