Case Study: Medikro achieves a scalable, automated Zendesk setup with GrowthDot

How GrowthDot helped Medikro with a successful Zendesk Implementation

Medikro, a healthcare technology company based in Finland, faced the challenge of moving its customer support to a clean Zendesk instance. The implementation required creating the necessary architecture to reflect their business processes, a complex task for a team new to the platform. They turned to the vendor GrowthDot for professional Zendesk implementation services to ensure the project's success.

GrowthDot implemented and configured Zendesk for Medikro by creating user groups, building reports, creating custom fields, and organizing ticket rotation. As a result, a significant part of Medikro's support workflow was automated and set to scale with their growing customer base. The successful implementation also directly contributed to the business developer who managed the project being hired full-time.

Medikro

Luidmila Rybakova

Business Developer