Case Study: Ascensos reduces Zendesk storage costs with GrowthDot’s GDPR Compliance app

How GDPR Compliance helped Ascensos solve Zendesk storage challenges

Ascensos, an outsourcing and offshoring consulting firm, faced significant challenges after Zendesk introduced storage limits, which resulted in unexpected costs and potential compliance issues for its clients. Their clients had large backlogs of old tickets and attachments, pushing them over their storage allowances and necessitating a solution for data retention. Ascensos turned to the GDPR Compliance app from GrowthDot to address this.

Using GrowthDot's application, Ascensos implemented bulk deletion and automated workflows to clear their clients' ticket backlogs. This solution allowed them to set granular, automated retention policies, which saved money on Zendesk storage costs and ensured compliance with data regulations. The flexibility of GrowthDot's app enabled the deletion of specific ticket types and attachments, providing a tailored and efficient approach to data management.

Ascensos

Andrew Underwood

Digital Transformation Manager