Case Study: NHS Providers enhances member experience with GrowCreate's Umbraco and Microsoft Dynamics platform

NHS Providers builds a membership platform for £87 billion in annual expenditure with GrowCreate

The customer, NHS Providers, a membership organization dedicated to supporting NHS foundations and trusts, faced the challenge of providing a seamless, modern digital experience for its members, who demanded the same level of service they receive from companies like Netflix. Their goals included integrating their Microsoft Dynamics 365 CRM with their Umbraco website to streamline operations, enable member self-service, and personalize content. They partnered with the vendor GrowCreate to support and further develop their Membership Experience Platform.

GrowCreate implemented a solution that integrated Microsoft Dynamics 365 with Umbraco, creating a modern membership portal for self-service. This allowed members to manage bookings, update profiles, and change communication preferences. GrowCreate also provided ongoing support, managed Azure cloud hosting, and employed Agile processes for continuous innovation. While specific metrics are not provided in the text, the customer's Director of Communications stated they were "really delighted with the results," noting that the platform significantly helped move the organization forward.

NHS Providers