Case Study: Real Thread achieves real-time metric clarity and company-wide operational visibility with Grow.com

Real Thread - Customer Case Study

Real Thread, founded in 2009, is a custom apparel and screen‑printing company known for super‑soft printed t‑shirts. CEO Dru Dalton faced a data challenge: their previous business intelligence tools couldn’t perform calculations, were hard to customize, and left teams without real‑time visibility into core metrics across production, fulfillment, and customer experience.

They adopted Grow to centralize and customize dashboards, enabling tracking of on‑time and fully‑fulfilled percentages, NPS, late orders, and daily work needed to stay on schedule. Building metrics became easier and more widely available across teams, driving faster action on KPIs, contributing to recent growth (including an Inc. 5000 placement), and delivering the metric clarity Real Thread needed.

Real Thread

Dru Dalton

Chief Executive Officer