Case Study: Comapi achieves real-time, blended reporting and actionable insights with Grow.com

Comapi - Customer Case Study

Comapi is a cloud-based platform that helps enterprises engage customers across web chat, Facebook, Twitter, SMS, Email, WhatsApp and native apps. The company struggled with fragmented, ad hoc reporting—relying on spreadsheets and one-off graphs—and needed a simple, real-time dashboard that could integrate Salesforce, Xero, Excel and other data sources so the whole team could view KPIs and make timely decisions.

Comapi implemented Grow, a practical, out-of-the-box dashboard solution that blends forecasting data and KPIs from multiple sources into single metrics and emphasizes leading indicators (new opportunities, customers in contract, product consumption). As a result, managers now have continuous, real-time visibility, meetings focus on actions rather than reports, the team can correct course mid-month, and group reporting is more transparent and far ahead of peers.

Comapi

Paul Putman

CEO