Case Study: Data Leaders achieves instant, low-latency VoiceAI that boosts sales and customer satisfaction with Groq

Data Leaders - Customer Case Study

Data Leaders, a provider of AI-powered sales solutions, faced the common pain of costly, slow, and inconsistent inbound call handling that frustrates customers and loses opportunities. Their Inside Sales VoiceAI Agent needed instant, low-latency inference to route conversations among specialized AI experts in real time, so Data Leaders partnered with Groq — using GroqCloud and Groq’s inference hardware — to meet the speed requirements.

Groq’s ultra-low-latency inference (including record-setting time-to-first-token performance) enabled Data Leaders’ “Parallel Intelligence” architecture to select and switch between AI expert agents without added delay, producing natural, fast-turn conversations. The result: per-turn latency reduced from typical multi-second delays (often 4–7 seconds) to near-instant response, leading to smoother calls, higher conversion and appointment-booking rates, improved customer satisfaction, and lower operating costs — all powered by Groq.

Data Leaders