Case Study: Replay Poker achieves scalable, faster support and better distributed collaboration with GrooveHQ

Replay Poker’s distributed team manages customer service with Groove

Replay Poker is an online poker site (60+ million hands played since 2005) that’s adding about 600 new users a day. Rapid growth generated a high volume of support emails, and the support team—led by Greg Huber and spread across multiple countries—needed a way to collaborate effectively despite being distributed.

Replay adopted Groove, upgrading from a free trial the same day, and now uses internal notes and ticket assignments to coordinate work and avoid duplicated effort. Integrated HipChat notifications give the team real‑time visibility into urgent tickets without logging into Groove, improving response speed during games and tournaments and making it easier to support continued growth.

Replay Poker

Greg Huber

Replay Poker