Case Study: Proposify cuts support requests and enables self-service support with GrooveHQ

Proposify uses Groove to cut down on support requests

Proposify, the proposal software company founded by Kyle Racki and Kevin Springer, needed a customer support tool that could scale with its fast growth. Using GrooveHQ, the team wanted to reduce support requests and make it easier for customers to find answers on their own through self-service resources.

GrooveHQ provided Proposify with a support widget, automation features, customer service metrics, and GrooveHQ’s Knowledge Base software. The result was 24/7 self-service support with detailed, visual help articles that let customers solve common questions without emailing support, helping Proposify cut down on support requests and better handle its growing customer base.

Proposify

Kyle Racki

Co-Founder