Case Study: North American Poolshooters Association (NAPA) cuts support costs 80% with GrooveHQ

NAPA reduced their customer service costs by 80% with Groove

The North American Poolshooters Association (NAPA) grew rapidly from 1,100 players in its first year to more than 31,000, but its support process couldn’t keep up. After struggling to manage everything through email and then with a self-hosted help desk and another enterprise helpdesk, NAPA needed a scalable support solution. It turned to GrooveHQ to handle customer service more efficiently.

With GrooveHQ, NAPA streamlined support, reduced its team from five people to two, and cut customer service spending to 20% of what it had been before. GrooveHQ also helped NAPA process 6,900 matches a week with just one person, delivering faster support while reducing support costs by 80%.

North American Poolshooters Association (NAPA)

Tony Heinz

NAPA