Case Study: The Hoxton Mix achieves 80 hours saved per month with GrooveHQ

Improving efficiency and reducing time with Groove’s knowledge base and auto-responses

The Hoxton Mix is a London-based virtual office provider that gives startups a London address, mail‑forwarding and virtual receptionist services. Before adopting a help desk, the team relied on individual Gmail accounts, which scattered customer communications, made ticket assignment and agent performance review difficult, and left repeat questions clogging their workflow.

After switching to Groove the team centralized communication and automated repetitive work using integrations, auto‑responses, canned replies, a searchable knowledge base, rules and notes. This streamlined routing and collaboration, increased self‑service for customers, and saved the team an estimated 80 hours per month.

The Hoxton Mix

Chris Sees

Co-founder and Chief Executive Officer