Case Study: Lolly Labs achieves faster, reliable email support and happier customers with GrooveHQ

How Groove helps Lolly Labs get smiles from customers

Lolly Labs is a small Meridian, Idaho–based software and consulting startup best known for LollyLaw and ClientBridge, whose mission is to help businesses make faster, data-driven decisions. As a self-funded team they relied on Gmail and spreadsheets to track leads, support requests, and feedback, which led to lost emails, duplicate replies, poor visibility, and an urgent need for an affordable help-desk that could support multiple knowledge bases without extra overhead.

They chose Groove as a “just right” solution—easy to set up with zero training, competitively priced, and simple to use—bringing order, ownership, and visibility to their inboxes. Groove’s multiple knowledge bases, SSL, and attachment support helped eliminate lost or duplicated responses, improved response speed and consistency, and left customers praising their email support; Lolly Labs now measures Groove’s impact in smiles and plans to expand their knowledge bases as they grow.

LOLLYLABS

Todd Levesque

Media and Sales Coordinator