Case Study: Handsontable (Handsoncode) scales customer support from 1 to 1,500 customers with GrooveHQ

How Groove helped Handsontable manage a 1500-customers boom

Handsoncode, a Gdynia-based software company behind the popular JavaScript data grid Handsontable, grew from an open-source project into a B2B product used by developers and managers worldwide. As the commercial product launched, their five-person team found Gmail and Fastmail inadequate for handling sales and support: one shared inbox made it hard to assign tickets, route requests, automate responses, or get the insights needed to scale customer service.

Switching to Groove gave them a Gmail-like interface with built-in collaboration (ticket assignment, internal notes, snooze, folder statuses) plus integrated reporting. That combination let the team improve workflows, reduce response times across US and Japan time zones by testing business hours, and scale support efficiently—helping Handsontable grow from 1 to 1,500 customers while maintaining service quality.

Handsontable

Chris Spilk

Chief Executive Officer and Co-Founder