Case Study: BuySellAds streamlines and scales customer support with GrooveHQ

BuySellAds uses Groove to scale customer support

BuySellAds is a fast-growing online advertising network that serves more than 6 billion ad impressions a month and ranks among America’s 500 fastest-growing companies. As the team expanded beyond a handful of people, their Gmail-based support process became overwhelmed by a mountain of tickets and critical issues began slipping through the cracks.

They migrated to Groove, a help-desk that preserves an email-style workflow while adding ticket assignment, automation, canned replies, a searchable knowledge base, internal notes for training, and full customer histories. The change made onboarding new agents fast and scalable and kept support organized as the company grew—“literally anyone can start using Groove in a few minutes,” making BuySellAds’ customer service easier to manage during rapid expansion.

BuySellAds

Todd Garland

Chief Executive Officer