Case Study: Mandarin Oriental Hotel Group achieves rapid global colleague wellbeing and engagement during COVID-19 with Grokker

Grokker client scales quickly to support employees worldwide during disruption

Mandarin Oriental Hotel Group (MOHG), a luxury hotel operator with over 12,000 employees across 33 hotels and seven residences in 23 countries, faced urgent new wellbeing needs when COVID-19 disrupted operations and colleague wellbeing. MOHG, which had partnered with Grokker in mid‑2019, needed a platform‑based wellbeing solution that could scale rapidly to deliver timely, relevant support to employees worldwide.

Grokker provided a targeted, holistic wellbeing platform delivered via live virtual classes, branded social channels and on‑demand content, supported by local wellness committees and frequent personal check‑ins. Using Grokker, MOHG launched a “Colleague Wellness Week,” delivered more than 60 live events to maximize global coverage, and rolled out a comprehensive wellbeing calendar with monthly themes and challenges—helping the hotel group scale its support, increase engagement, and meet employees’ physical and psychological needs during disruption.

Mandarin Oriental Hotel Group

Will Mayor

Head of Learning and Development