Case Study: HSBC simplifies Face ID activation and boosts customer adoption with GRIN

HSBC - Customer Case Study

HSBC needed a simple, user-friendly way to help customers enable biometric sign-on (Face ID and fingerprint) on the HSBCnet mobile app as banking and technology evolve rapidly. GRIN was engaged to address this challenge by producing a short, engaging instructional video that teaches customers how to set up Face ID and fingerprint in a clear, step-by-step format.

GRIN delivered a concise, easy-to-absorb video walkthrough that guides users through Face ID activation and fingerprint setup, designed to make the process enjoyable and reduce friction in mobile onboarding for HSBCnet. The case text highlights improved clarity and engagement from the video but does not provide specific quantitative metrics or measurable impact.

HSBC