Case Study: Hainan Government improves emergency management and public information response with Gridsum

Hainan Government - Customer Case Study

Hainan Government worked with Gridsum to strengthen its e-government capabilities and respond more effectively to public concerns. The challenge was to provide timely, relevant information and better understand changes in public demand, especially during typhoon-related emergencies.

Using Gridsum’s e-government solutions, Hainan Government classified and analyzed internet search keywords to track shifting information needs and route queries to the right agencies. This helped Gridsum support the creation of an inter-departmental information system for typhoon season, greatly improving the efficiency of Hainan Government’s emergency management.