Case Study: Five Star Call Centers achieves energy cost savings with GridPoint automated demand response

How Demand Response Improved Cost Savings and Operational Efficiencies for Five Star Call Centers

Five Star Call Centers, a customer care outsourcer, needed a reliable backup power strategy to protect its operations from costly service disruptions. Its onsite generator was essential but rarely used, and it still created ongoing maintenance expenses, so the company looked for a way to turn that idle asset into value with help from GridPoint.

GridPoint enrolled Five Star Call Centers’ generator in an automated demand response program with no upfront cost, handling education, permitting, and utility enrollment. The result was immediate on-bill savings and the potential for additional demand response revenue, with the case study projecting $5,755 in annual energy bill savings after just one demand response event, plus better visibility into generator operations through GridPoint’s cloud-based reporting.

Five Star Call Centers

Troy Holt

Chief Operating Officer