Case Study: 3HC streamlines home health and hospice operations with Gridlex CRM and integrated app suite

3HC, one of North Carolina’s leading Home Health & Hospice agencies, leverages Gridlex’s CRM and integrates app suite to turbocharge operations

3HC, a home health and hospice agency in North Carolina, faced operational challenges due to disjointed systems and manual processes for managing referrals, customer data, and analytics. The organization needed an integrated approach to connect its marketing, service delivery, and reporting functions. To address this, they chose to implement the CRM and integrated application suite from vendor Gridlex.

Gridlex implemented its CRM, service management, and analytics solutions, which integrated data feeds and automated key workflows. This provided 3HC with a unified platform for managing referrals, clean customer data, and automated reporting. The solution delivered by Gridlex saved countless hours of manual work and provided new operational insights, positively impacting the agency's efficiency and scaling its operations. Gridlex's high-velocity implementation and ongoing support were also critical to the project's success.

3HC

Lou Ann Jones

Chief Operating Officer