Case Study: Wind Water Realty, Inc. achieves streamlined tenant service and faster issue resolution with Gridium

Wind Water Realty Streamlines Tenant Service

Wind Water Realty, a full-service commercial real estate firm based in Irvine, CA, manages over 500,000 square feet across 15 office, industrial, and retail buildings. With 50 tenant contacts and 25 third‑party vendors to coordinate, the property management team faced the challenge of ensuring every service request received timely attention instead of getting lost in email.

They implemented Tikkit’s mobile‑friendly tenant portal to collect all service requests in one accessible application, enable tenant self‑service, attach photos/files, and notify staff and vendors by email and SMS. The result: faster, more consistent responses, simplified vendor coordination with a single click, and higher tenant satisfaction as work orders are no longer trapped or lost in email.

Wind Water Realty, Inc

Cheryl H. Bartlo

Director of Property Management