Case Study: Webcor Builders achieves transparent, faster warranty and maintenance resolution with Gridium (Tikkit)

Webcor Builders Brings Transparency to Warranty Operations and Maintenance

Webcor Builders, a California commercial builder founded in 1971 with projects like the Lucas Digital Arts Center and the SF MOMA expansion, manages a diverse portfolio of more than 2 million square feet across Northern and Southern California including museums, hotels, and a biotechnology campus. The company needed a transparent way to coordinate and resolve warranty and maintenance requests during commissioning, initial occupancy, and ongoing operations across building occupants and multiple third‑party service vendors.

They implemented Tikkit, a mobile‑ready work order collaboration platform with API integration to the corporate ERP, simple photo/file attachments, and automated email alerts. By putting all stakeholders on the same platform and visible to the same data, Tikkit increased accuracy, sped up vendor notifications, and reduced time‑to‑resolution—removing the mystery from warranty and maintenance workflows.

Webcor Builders

Fergus Lenehan

Senior Superintendent, Quality Department