Case Study: Walla Walla YMCA achieves streamlined maintenance coordination and instant request tracking with Gridium’s Tikkit

Walla Walla YMCA Retools Communication for Instant Improvement

Walla Walla YMCA, a non-profit community center founded in 1886 serving 7,000 members with 130 staff across six departments, struggled when a legacy CMMS became overly complex. The team reverted to paper processes that produced inconsistent post-it notes, emails, and phone calls, leaving maintenance requests hard to prioritize and easy to lose track of.

They implemented Tikkit, a mobile-friendly work-order system for cross-department and multi-shift collaboration, and adopted it within a week. Tikkit enabled prioritized, trackable requests and simple preventive maintenance scheduling, saving time, preventing issues from slipping through the cracks, and giving leadership clear visibility into where work and time are spent.

Walla Walla YMCA

Brady Svilich

COO